Our customers are looking for the holiday of their dreams and you will help turn their enquiries into an experience that surpasses expectation, while hitting sales targets for our industry-leading company.
As a Reservations Representative, it’s your fantastic customer-service orientated attitude and sales focus that leads the list of ‘must-haves’, along with attention to detail and a knack for systems.
High-end service is your forte, from your 3 -5 years of sales experience, preferably in the luxury area.
You understand how robust processes and exceptional service for our potential and existing customers will help to reach and exceed sales goals.
As a committed, passionate member of our Reservations team, your duties will vary but key responsibilities include:
Along with a can-do attitude, you must have:
Respond to prospective enquiries, resolve concerns and prepare quotes as required
Convert enquiries to bookings
Sell insurance and other value-added products and services
Actively seek feedback and make recommendations for our constant self-improvement to systems and revenue
More about us:
We expect you’ve already had a browse around our website and are keeping a sharp eye out for our premium motorhomes (we don’t think our branding needs to shout).
As a company, Wilderness has rapidly grown from a dream of our own into an industry leader by keeping true to our founding values of integrity, teamwork and unparalleled customer service. We firmly believe our success is due the energy, enthusiasm and passion of our team members. Those overworked words really are our building blocks.
We also know it’s a love of adventure that makes Wilderness thrive, from the inside out. So along with a chance to grow and contribute to great results, you’ll get a chance to live the dream yourself in one of our motorhomes.
More about you:
You understand why customers tell us Wilderness stands out from the rest.
You bring energy and enthusiasm and enjoy being part of a team in a great workplace.
You have excellent verbal and written communication skills.
You have initiative and a keen eye for detail.
You’re motivated and goal-driven.
Along with strong customer relationship skills, you must have:
- Full, clean driver’s license and be competent driving large vehicles around cities
- Legal entitlement to work in NZ
Work hours: Between 8am - 5pm part time about 20 hours per week, includes weekend work
If you’re ready to deliver the dream and join one of NZ’s most dynamic companies, we’d love to hear from you. Please DO NOT send your CV but phone 09 320 3097 and leave a message telling us why you’d make a great addition to our Wilderness team.