| Mar 25, 2012
Sometimes we can't offer a motorhome that fits with your travel dates and itinerary. Maybe we have already sold out and maybe you are committed to your flights so making changes is not an option. We feel your disappointment. That's why we have teamed up with a couple of other "like-minded" companies whose vehicles and service meet the same high standards as ours. If we can't offer you a vehicle in our fleet then we will offer you an alternative from theirs. We will look after you up until the day you pick up your motorhome and then they will look after you from there. You still get the FREE PDF copy of Scott Cook's NZFrenzy guide book and any help you need from our reservations team.
We stake our reputation on them taking the same kind of care as you would have got if your travelled with Wilderness. It's a brave move we know but it works. Here's some feedback we just received from Len and Chris:
Just wanted to let you know our feelings about our recent break on South Island, with a camper van booked with Wilderness.
Bottom line is - we had a sensational time! Obviously, the scenery was breathtaking (we're guessing you knew that already). We found 99.9% of the people to be so friendly, laid back and helpful (the only misery was grumpy & rude sod in immigration on the way in) that we felt totally comfortable the whole way round. The campervan was excellent (we were given one of the Kea vans) - it was just what we needed and we found it very enjoyable to drive. Your staff member, Steve, was a great help introducing us to the van (and doing the return) & a good ad for your company. We also picked up a copy of the NZ Frenzy Guide for South Island from your Christchurch office - that proved to be a terrific help for walks and special spots - a really worthwhile purchase.
We chose Wilderness based on a recent recommendation (Peter & RIta Hemphill from Brisbane) - and the fact that you offered an "all paid for" price, which we liked very much.
The only thing we would have changed - we would liked to have stayed longer!
Thanks for contributing to a great holiday.
Len & Chris