This policy describes how we collect, process and use personal information or data (personal data) about you. It is our intention to comply with the New Zealand Privacy Act 1993 (NZ Act), the European General Data Protection Regulation (GDPR) and other data protection and privacy laws and regulations applicable to us or to our processing of your personal data (Data Protection Legislation).
For the purposes of this privacy policy the terms “user,” “customer”, “you” and “your” are meant to refer to the individuals about whom we may collect data.
Wilderness Motorhomes Limited is a New Zealand registered company with its principal places of business at 11 Pavilion Drive, Airport Oaks, Auckland, New Zealand and 3 Export Avenue, Harewood, Christchurch, New Zealand.
For the purposes of this privacy policy the terms “Wilderness”, "we", "us" or "our" is a reference to Wilderness Motorhomes Limited.
For the purposes of the GDPR, Wilderness is the data controller.
If you have any questions about this privacy policy, or any requests in relation to your personal data held by us, please write to us by email to privacy@wilderness.co.nz or by mail to Privacy Officer, Wilderness Motorhomes, 11 Pavilion Drive, Airport Oaks, Auckland, New Zealand.
Information we collect automatically
When you visit our website, our server or the server of our technical providers automatically collects certain browser or device generated information, including but not limited to:
Information you provide
In order to access or use certain portions of the website or enjoy the full functionality of the website, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal data to us in the following ways:
Sensitive data
We do not collect any sensitive data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences, although we may be required to briefly hold and pass on any driving infringements that you incur while renting our vehicles.
Our website uses cookies. A cookie is a small text file that can be placed on your computer, mobile or other device when browsing a website. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Read more about individual cookies we use and how to recognise them by reviewing our (third-party service provider platform) Cookie Policy by clicking here.
The table below describes the various forms of personal data we collect and the lawful basis for processing this data. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below. In the table below, the following terms have the stated meaning:
When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:
The purpose test – is there a legitimate interest behind the processing?
Necessity test – is the processing necessary for that purpose?
Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?
| Data collection point | Personal Data collected | Purpose for collection | Lawful basis for processing | Personal Data shared with? |
|---|---|---|---|---|
| e-Book or Guide download |
|
|
Consent / Legitimate Interest | Internally only |
| Itineraries download |
|
|
Consent / Legitimate Interest | Internally only |
| Motorhome Selector Tool |
|
|
Consent / Legitimate Interest | Internally only |
| Contact Us Page |
|
To respond to your questions or required information | Contractual Performance | Internally only |
| To subscribe to our latest news, offers and tips | Consent | Internally only | ||
| To subscribe to our latest blog posts | Consent | Internally only | ||
| Website visitor analysis-general |
|
To help us to provide you with a good experience when you browse our website and also allows us to improve our site | Legitimate Interest | Internally only |
| Website visitor analysis-security | Technical Information as above plus any personal data that may be required for this purpose | To protect our websites and infrastructure from cyber attack or other threats and to report and deal with any fraud or other illegal acts. | Legitimate interest | Internally, forensic and other organisations with whom we might contract for this purpose. |
| Motorhome booking |
|
To process hire transactions for motorhomes and services with customers, and to ensure any transaction issues can be dealt with. | Contractual performance | Internally only |
| For accounting and taxation purposes | Legal Obligation | Internally and professional advisers | ||
| Documentation should any contractual legal claim arise | Legitimate Interest | Internally and professional advisers | ||
| To deal with parking and driving local and other regulatory authorities | Legitimate Interest | Internally, relevant local and other regulatory authorities, and professional advisors | ||
| To send you our latest news, offers and tips and/or latest blogs | Consent | Internally only | ||
| To send you information to help you with your travel journey | Contractual performance | Internally only | ||
|
Payment card details including,
|
To pay deposits, hire fees and other authorised charges | Contractual performance | Payment card companies, all in line with PCI DSS.
NB: Only retained while authorisation is pending. |
|
| Reviews and Surveys |
|
To request a review or to take a survey | Contractual performance /Legitimate Interest | Internally and approved third party service providers and professional advisers |
| Promotions |
|
To enable you to participate in prize draws, competitions and giveaways |
Contractual performance / Legitimate Interest | Internally and approved third party service providers |
We will not sell, trade, or otherwise, transfer to outside parties your personal data except as disclosed in this paragraph 6 and the table above or where we provide users with notice in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential, inline with the specified purpose and in accordance with our instructions. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Also, if we sell our business as a whole to a third party, your personal data may be transferred to the new owner as part of this process but strictly on the basis that they will protect your personal data in the same way as set out in this Privacy Policy.
Tracking
We use various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personal data is not used by any of these tools. We use the following third-party service providers for tracking:
Google Analytics
See Privacy Policy
HubSpot
See Privacy Policy
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Remarketing
We also use remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. However, your personal data is not used by any remarketing service other than to present you special offers and messages from us. When you first visit our website you will be prompted to accept or decline the use of these cookies that aren't strictly necessary for the functioning of the website. Cookie consent can be withdrawn at any time by clicking here.
The website is not for use by children under the age of 16 years and Wilderness does not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 years, please do not provide any personal data, even if prompted by the website to do so. If you are under the age of 16 years and you have provided personal data, please ask your parent(s) or guardian(s) to notify Wilderness and Wilderness will delete all such personal data.
We will only send you marketing communications for the lawful purposes set out in the table above. If you wish to opt-out of receiving marketing communications, please use the 'unsubscribe' link provided in our emails, or otherwise contact us directly and we will stop sending you communications.
Wilderness aims to safeguard and protect your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss, and Wilderness utilizes and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no transmission over the Internet is completely secure or error-free, and that these processes, systems, and technologies utilized and maintained by Wilderness are subject to compromise. Accordingly, we cannot be held responsible for unauthorized or unintended access that is beyond our control.
For the most part, your personal data is collected, stored and processed outside the European Economic Area (EEA).
If we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
We apply a general rule of keeping personal data only for as long as required to fulfill the purposes for which it was collected. In general, we retain your personal data for a period of time corresponding to a statute of limitation, for example to maintain an accurate record of your dealings with us. However, in some circumstances we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
The website may contain links to third party sites. Since Wilderness does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party sites. This notice applies solely to personal data collected by our websites or in the course of our business activities.
As a data subject whose personal information we hold, you have certain rights depending upon the applicable Data Protection Legislation. If you wish to exercise any of these rights, please email privacy@wilderness.co.nz or use the information supplied in the Contact Us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Subject to the applicable Data Protection Legislation, your rights may include the following:
The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
The right to rectification
When you believe we hold inaccurate or incomplete personal data about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete data is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
The right to object
You have the right to object to our processing of your data where:
Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to privacy@wilderness.co.nz
Alternatively, you may contact us at our head office using the following postal address or telephone numbers:
Physical Address: Privacy Officer, Wilderness Motorhomes, 11 Pavilion Drive, Airport Oaks, Auckland, New Zealand
Phone: +64 9-255 5300
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
You may also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes applicable Data Protection Legislation
Any changes or updates we may make to this notice will be posted on this page. If we have your contact details on file we will endeavour to notify you in advance of any changes to this notice that are material or may impact you. For other changes, please check back frequently to see any updates or changes to this notice.
